A Port Kennedy mechanic has been ordered to pay nearly $50,000 in fines, compensation and costs after accepting payments from consumers but failing to complete the work.
Christopher Adam Hall, former Director of 5XH Logistics Pty Ltd (deregistered) formerly trading as The Barra Shed in Rockingham, was fined $15,000 for breaching the Australian Consumer Law and ordered to pay costs of $2047.30 as well as $31,445.29 in compensation to three consumers.
Between May 2019 and June 2020, Mr Hall accepted payments totalling $47,691.25 from three vehicle owners for mechanical work.
This included a Waikiki customer who paid nearly $14,000 for an engine swap on a four-wheel-drive.
He collected his vehicle after 17 months to find only limited work had been carried out and it was not road worthy.
The customer then needed to pay a further $15,000 to another mechanic to get the car back onto the road.
Two separate customers from Bassendean were also caught out.
They both paid for engine conversions on their four-wheel-drives totalling $20,854 and $17,341.
After six months, the customers collected their vehicles to find little work had been done on them and both could not be driven.
Commissioner for Consumer Protection Trish Blake said this case highlights the dangers of paying too much upfront.
“For expensive work like engine conversions, it is vital that only a small deposit is paid up front, if at all, and consumers can also consider negotiating progress payments once stages of work have been confirmed to be completed,” Ms Blake said.
“Paying large deposits, or even the full amount, upfront leaves consumers vulnerable, especially in these circumstances where the work is not carried out in a reasonable time, with customers out of pocket and without a functioning vehicle.
“As well as being illegal, it is a serious betrayal of trust for Mr Hall to accept payments from his customers and then do very little work in return. It is totally unacceptable that they were then placed in a position of having to spend more money to make the vehicles roadworthy.”
Complaints against motor vehicle repairers can be lodged on the Consumer Protection website.
Enquiries can be made by email consumer@dmirs.wa.gov.au or by calling 1300 30 40 54.
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